Introduction

Welcome to Kiid Company Pty Ltd ("Kiid online," "we," "us," or "our"), ACN 14 683 518 372. By accessing and using the Kiid website, you agree to comply with these terms and conditions. Please be aware that we may update these terms at any time without prior notice. If changes are made, your continued use of the website signifies your acceptance of the updated terms. If you disagree with these terms, please refrain from using our services.

Certain services we offer may come with additional terms and conditions, which will be integrated into these terms. In the case of any conflict between these terms and the additional conditions, the additional conditions will take precedence.

1. Disclaimer

All content on this website is intended for general informational purposes and should not be regarded as a replacement for professional medical advice. By using this site, you agree that any actions or decisions made based on the information found here are at your own risk. To the fullest extent allowed by law, Kiid does not make any representations or warranties regarding the accuracy, completeness, reliability, or effectiveness of the information presented. Before using any product, you should consult with a qualified healthcare provider to confirm its suitability for your personal situation. You should not rely solely on the content provided here for medical diagnoses or treatments. If you believe you have a medical condition, you should immediately contact your doctor.

2. Limitation of Liability

Subject to consumer protection laws that cannot be excluded, Kiid is not responsible for any inaccuracies or errors in the information provided on the site, nor for any products, goods, or services offered through the site. To the extent permitted by law, Kiid will not be liable for any direct or indirect losses, damages, costs, or expenses arising from the use of the site, the use of products purchased through the site, or reliance on the site's content. In cases where applicable legal conditions cannot be excluded, Kiid’s liability is limited to either the resupply of the product/service or a refund.

3. Intellectual Property

(a) Copyright and Trademarks
Unless otherwise specified, all materials found on the site, including text, images, logos, designs, data, and multimedia content (collectively, "Content"), are the property of Kiid or its content providers and are protected by copyright laws. Certain trademarks, including Kiid's product and service names, logos, and associated graphics, are registered or unregistered trademarks of Kiid and cannot be used without written consent. You acknowledge that all content is protected by intellectual property rights, valid in all existing or future media.

(b) Use of the Site
You may only use the site and its content for personal, non-commercial purposes related to purchasing Kiid's products. Reproduction, modification, distribution, or any form of unauthorized use of the site's content is prohibited. Unauthorized use of the site’s materials may result in legal action.

(c) Links
The site may contain links to external websites. Kiid does not endorse and is not responsible for the content or services provided on those sites. You may link to our website provided the link does not portray Kiid in a misleading or negative manner. Kiid reserves the right to request the removal of any links.

(d) Indemnity
By using the site, you agree to indemnify Kiid and its affiliates from any claims or damages arising from your use of the site, including any legal fees incurred due to your breach of these terms or violation of any third-party rights.

4. Orders and Payments

(a) Personal Information
When making a purchase, you will be required to provide personal information, including name, shipping address, email, phone number, and valid payment details. Your information will be processed according to our Privacy Policy.

(b) Pricing and GST
All prices are listed in Australian dollars (AUD) and are inclusive of GST, unless stated otherwise. Kiid reserves the right to modify prices at any time. For taxable supplies, GST will be added where applicable.

(c) Payment
You agree to pay the total order amount, including shipping, at the time of purchase. Kiid accepts major credit cards and other payment methods available at checkout. Kiid is not responsible for payment errors caused by third-party payment processors.

(d) Shipping
Additional charges for shipping may apply, and if applicable, any international shipping fees, customs duties, or taxes are your responsibility. Free shipping offers, if available, will be clearly stated.

(e) Offer and Acceptance
Your order is an offer to purchase. Kiid reserves the right to accept or reject your offer at our discretion. If we do not respond within three days, your offer is considered rejected. No further obligations are incurred by either party in case of rejection.

5. Terms of Trade

(f) Product Availability
Kiid makes no guarantees regarding the availability of items listed on the site. If an item is unavailable, we will promptly notify you and offer a refund or credit.

(g) Order Cancellation
Orders may not be canceled after submission, even if acceptance is pending in our system.

(h) Delivery
We provide estimated shipping times, but we do not guarantee delivery dates or performance of delivery carriers.

(i) Eligibility
The site is intended for individuals over the age of 16. By placing an order, you confirm that you are at least 16 years old and have the authority to make the purchase.

(j) Title and Risk
Ownership of products purchased transfers to you upon payment receipt. Risk of loss or damage passes to you once the goods are dispatched.

(k) Returns
Kiid strives for customer satisfaction. For return information, please refer to our Returns Policy.

(l) Quantity Limits
Kiid reserves the right to limit purchase quantities or restrict sales at its discretion.

(m) International Shipping
Kiid is not responsible for any customs or postal issues that may arise with international orders, including damages or missing items. International orders are non-refundable under these circumstances.

(n) Destination Liability
Kiid is not liable for issues such as undelivered orders due to customs delays or missing shipments and cannot guarantee timely delivery or the condition of consumable goods.

(o) Force Majeure
Kiid will not be liable for failure to meet obligations due to circumstances beyond our reasonable control.

6. SMS Marketing

By consenting to Kiid’s SMS marketing, you agree to receive promotional and transactional text messages. Consent is not a condition of purchase. You may opt out by replying "STOP" to any message, or following the provided instructions. Message and data rates may apply.

7. Access and Use

Kiid reserves the right to suspend or deny access to the site at our discretion, without notice, for any violation of these terms or legal requirements. Termination may include deactivating your account and blocking future access to the site.

8. Indemnity

You agree to indemnify Kiid against any claims, damages, or legal fees arising from your use of the site or violation of these terms.

9. Privacy & Security

You are responsible for keeping your account login details secure. While we take precautions to protect your information, we cannot guarantee complete security. For further details on how we handle your personal information, please review our Privacy Policy.

10. Cookies

Kiid may use cookies to enhance your experience on the site. Cookies help us track usage patterns and personalize content. You can manage cookie preferences in your browser settings, but disabling cookies may affect your site experience.

11. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12. Applicable Law

These terms are governed by the laws of New South Wales, Australia, and you consent to the exclusive jurisdiction of courts in that region for any disputes related to these terms.

13. Entire Agreement

These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and Kiid, superseding all prior agreements and understandings.