FAQs
Hey, how can we help?
What makes the Bum Stick different from other nappy rash creams?
What makes the Bum Stick different from other nappy rash creams?
Where to begin!? The Bum Stick is not only a cream - it's also an application tool. It is the first of it's kind; combining a natural, zinc-based nappy cream with an applicator stick that does the dirty work for you.
Applying traditional nappy creams with your finger is messy, wasteful, inefficient and kind of... gross.
It is a game changing product and quickly becoming a must-have for mums and dads.
How do I clean it?
How do I clean it?
It's important to keep the applicator head clean.
While you should be applying to clean skin, we understand that the nappy change is dirty business.
The Bum Stick was designed with an applicator that can clip off and be sterilized in boiling water.
To clean: Remove & rinse the applicator, and then place in boiling water for 1min. Allow applicator to completely air dry before reattaching and closing the lid.
Is the Bum Stick safe for my newborn's sensitive skin?
Is the Bum Stick safe for my newborn's sensitive skin?
Absolutely! Our cream has been carefully developed to support little skin from the day that it enters the world. It has also been dermatologically tested to confirm that it's hypoallergenic.
Do I need to patch test?
Do I need to patch test?
It's not a must, but as with any new skincare routine doing a quick patch test is recommended. To patch test, apply a small squirt of Bum Stick cream on clean skin & wait 1-2 minutes. If redness or irritation develops (we'd be very surprised) please don't continue to use. Please get in touch to let us know if this happens at hello@kiid.com.au.
Are there any nasty ingredients I should be concerned about?
Are there any nasty ingredients I should be concerned about?
Thankfully not! Unlike some other nappy creams you may find on the shelf, the Bum Stick is made without Phthalates, PEGs, EDTA, BHT, BHA, Chlorine, Benzalkonium Chloride, Petrochemicals, Formaldehyde, Phenoxyethanol or Phenols.
How long will the Bum Stick last?
How long will the Bum Stick last?
150+ applications!
In each Bum Stick there are over 300 'pumps' of nappy cream. We recommend either 1 or 2 pumps per applications.
It's amazing how far 50g can go when you're not wasting half of it on your hands.
How much does shipping cost?
How much does shipping cost?
Standard shipping within Australia costs $10.99, but we only charge $7!
For more details visit our Deliveries and Returns page.
Something wrong with your kiid products?
Something wrong with your kiid products?
We want you to feel completely confident with your kiid products. If something’s not right, we’ll make it right.
You're entitled to a refund or replacement if your product is faulty, not fit for purpose, or doesn't match the description. Visit the 'Deliveries & Returns' page for the full returns policy.
Do you ship internationally?
Do you ship internationally?
Hopefully soon! We only ship to Australia at this stage.
Where else can I buy kiid products?
Where else can I buy kiid products?
You can only buy the Bum Stick at kiid.com.au